An OMS platform for an omnichannel IT architecture
(E-)commerce fulfillment is becoming more and more complex. New sales channels, delivery options and payment methods are created every day. How can you keep up as a retailer? And just as important: how can you keep your IT structure neat and functional? An order management system (or OMS for short) like OIL is the answer. OIL helps you to create an omnichannel customer experience without building an overcomplicated IT infrastructure. OIL works withing your current IT architecture and takes a central role in it to control and orchestrate all your orders.
What is an omnichannel IT infrastructure?
As a retailer, you probably have physical stores, with a POS, a DC with a WMS, and an online shop with payment and delivery systems. If all these systems work together neatly, we call it an omnichannel IT architecture.
How to create an omnichannel IT architecture
An order management system is a system that connects all your other IT systems. It can be seen as the glue that holds everything together. It communicates with all your other systems and gives you a lot of insight on the status of all your orders, sales channels and stock levels.
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Why should you need an omnichannel IT structure?
Retail has changed drastically over the past few years. Consumers have higher expectations every day. To meet, or better yet: exceed, these expectations, you’ll need to offer them an omnichannel shopping experience. This is only possible if all your systems work seamlessly together.
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OIL omnichannel IT structure
OIL is an OMS that connects all of your systems and the systems of your partner into one smooth working ecosystem. This enables you to create a true omnichannel experience for your customers. Let’s take a closer look at the most important features of our platform.
As a Distributed Order Management system, or simply DOM, OIL gives you real-time insight into all your omni-channel orders and allows you to orchestrate and optimize the process of customer order fulfillment through managing both fulfillment lead times and retailer’s costs.
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Book a demo to try OIL for yourself, or download the OIL info sheet.