Click and collect: just a pandemic trend?

Although click and collect has been part of the omnichannel landscape for years, it has become even more relevant during the covid-19 pandemic. Lockdowns, social distancing and other restrictions worldwide have pushed online sales to new heights and increased the demand for flexible delivery options. In turn, utilizing store inventory and personnel has never been more relevant to the retailer. In the below article, you will find all the ins and outs of click and collect: what it is, why it would be relevant, and what is happening in the click and collect landscape.