5 Useful Tips To Minimize Mispicks - Boost your retail results

Imagine this scenario: A customer excitedly selected the perfect item on your online shop and eagerly waits for its arrival. But what happens next? Instead of excitement, they’re met with disappointment as they unwrap the package to find… the wrong product. As a retailer, such situations aren’t just missed opportunities but damage your brand’s reputation. In this blog, we’ll delve into practical tips to minimize these mispicks. 


What is a mispick?

A mispick happens when a different item than ordered ends up with the customer. It can occur due to various reasons such as human error, inventory discrepancies, or inefficient picking processes. The wrong item might be picked, the right quantity of the item or the item might not be picked up at all. It’s crucial for online retailers to ensure the correct item reaches the customer’s hands.  

But why is it so important to prioritize order accuracy?

  1. Enhances customer satisfaction 
    Accurately fulfilled orders lead to happy customers who are more likely to return and recommend your store, bolstering loyalty and word-of-mouth referrals. 
  2. Prevent order cancelation 
    When not being able to fulfil (part of) an order, this can lead to full or partial cancelations of the order, which is a direct loss of turnover. 
  3. Saves operational costs 
    Minimizing mispicks reduces returns and reshipments, saving retailers time and money while enhancing operational efficiency. 
  4. Improves efficiency 
    Streamlining order accuracy processes frees up resources for other business areas, driving operational efficiency and fostering growth. 
  5. Enhances brand reputation 
    Consistently accurate orders build trust and loyalty, distinguishing your brand and attracting new customers. 
  6. Reduces environmental impact 
    Fewer mispicks mean less waste and emissions, aligning your business with eco-conscious consumers and strengthening your brand’s reputation. 

Practical Tips on Minimizing Mispicks

In the dynamic world of retail, ensuring every order is accurate is important for customer satisfaction and brand reputation. Here are some practical strategies to minimize mispicks and streamline order accuracy:

  1. Invest in comprehensive training programs for your team to underscore the importance of order accuracy and equip them with proper picking techniques. 
  2. Implement rigorous quality control checks to verify the accuracy of picked items before shipping. 
  3. Invest in inventory accuracy and prevent mispicks due to inventory discrepancies. 
  4. Leverage technology such as innovative picking solutions, RFID systems, and an Order Management System (OMS) to automate and enhance picking operations. 
  5. Prevent overselling: an important cause for mispicks is overselling. Knowing what inventory levels you can show in your sales channels is vital to prevent this. 

Order Management System (OMS)

What is an Order Management System (OMS)? That is a software solution designed to streamline and automate the order fulfillment process. It serves as a centralized hub where businesses can track, process, and fulfill customer orders efficiently. OMS typically includes features such as order entry, inventory management, order tracking, invoicing, and reporting, helping businesses optimize their operations and manage returns and refunds. 


At Magnus Black, we’ve worked with numerous retailers and witnessed firsthand how optimizing inventory management and order orchestration can transform a business. Our motto: “Promise what you can deliver and deliver according to promise” is very relevant when it comes to preventing mispicks and dealing with mispicks. 

To sum it up, in today’s competitive retail landscape, mastering order accuracy is not just a goal – it’s a necessity. Every mispick carries the potential to damage your brand’s reputation and break customer trust. By investing in an OMS like our OIL platform, retailers can revolutionize their fulfillment processes and elevate order accuracy to new heights. With real-time visibility into inventory levels, streamlined order orchestration, and automated workflows, an OMS is the cornerstone of efficient and error-free operations. 

Ready to optimize your order processes and elevate your retail operations? Visit our website today to learn how our OMS, OIL, can streamline your fulfillment processes and maximize order accuracy.