How: Click & Collect

Click & Collect

Here’s how we do it.

Product Information Management

OIL offers a centralized view on your products across channels. Multilingual, uniform or specific per sales channel. Allowing consumers to orient themselves and purchase in their preferred channel.

Stock Management

OIL provides a central view on your stock levels across stores, DCs and e-DCs. Using OIL’s APIs, all sales channels have access to stock information. The consumer sees the same stock levels across the available channels and the risk of mispicks is minimized.

 

Order management

When an order has been placed, OIL makes sure the order is fulfilled. During this process, OIL determines the best fulfillment location, reserves stock, reallocates picking orders in case of mispicks and tracks progress of the fulfillment. Fulfillment parties, the pickup location and the customer are notified and informed of status updates along the way.

Tablet and Mobile Assisted Sales

OIL’s mobile solutions, TAS and MAS, support the customer and store employee during product orientation and the purchase process. By allowing to extend the orientation to the online assortment, the conversion ratio will increase. Sell what is present in your store, while simultaneously upselling your online assortment to the customer. Choose the preferred delivery method together with the customer, so the items can be fulfilled from other stock locations.

When the customer collects the order, the collection is captured in the TAS or MAS.

Email management

OIL tracks the progress of the order during it’s lifecycle and is aware of all status changes. This way OIL can confirm the order to the consumer, announce the shipment and availability of the order in the store. This can be done from OIL directly or by using our standardized integrations with direct marketing tools such as Selligent or SalesForce marketing cloud.